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Terms of order

1. The color of the patch may vary slightly due to the different color rendering of the monitor.

2. We send patches by Russian Post within 3 business days from the date of payment, when ordering more than 10 patches – the period may be increased.

3. Terms of deliverys:

3.1 We guarantee delivery in our country, i.e. we take responsibility for the work of the Russian Post, but, unfortunately, we can not guarantee delivery in the country of destination.

3.2 In case of loss of the parcel in Russia, we will resend the parcel, or refund the money.

3.3 In case of loss of the parcel in other countries, we write an official complaint to the delivery service. According to the Universal Postal Convention, the delivery service in the country of destination must provide a response within 3 months, or deliver the parcel, or confirm the loss and pay us compensation. As soon as the delivery service officially confirms the loss and provides us with compensation, we will resend the parcel (or return the money).

3.4 We are not responsible in cases where you indicate an incorrect delivery address, as well as for customs clearance in the country of destination.

3.5. If the package has not been delivered within 60 days, you need to contact us in the “Contacts us” section, we will check where the package is, if it is lost, of your choice, we will send a new parcel or refund your money. If you have not sent us a message about the non-delivery of the parcel / claim within 120 days from the date of payment, we consider that the parcel has been delivered. After 120 days from payment, claims for delivery will not be accepted.

4. Return of goods of good quality is possible within 14 days from receipt. Return of goods is at the expense of the buyer. Refunds are made net of the actual cost of delivery at the rates of the Russian Post (i.e. the bonus for the bulk order is deductible).
The ordered unique product is not refundable.

 

 

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