1. Due to lighting, different devices and variations amongst monitors, the color in the image may vary slightly from the actual color of the product.
2. Patches are manually cut and manually measured, so the size may differ by 1-3 mm. If the patch is irregular shape, the size is calculated using the longest edge.
3. I make and ship out patches by mail within 3 business days after payment has been made.
4. Shipping terms and conditions:
4.1. I guarantee delivery, except as noted in clause 4.2. If the parcel is lost, I will send a new patch or return the money.
4.2. I am not responsible if the customer provided an incorrect delivery address. And I am not responsible if the customer did not pick up the parcel from their post office.
4.3. If a parcel is not delivered within 60 days, the customer needs to contact me in the Contact me section. In such case, i will check the current location of the parcel, and if it has been lost, i will either send a new one or refund the money as the customer might want. If the customer fails to inform me of any non-delivered parcel within 120 days from the date of payment, the parcel shall be considered delivered. Claims on delivery will not be accepted 120 days after payment.
5. I accept returns within 14 days of delivery. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Custom or personalized orders can’t be returned.